All classes must be canceled at least 12 hours in advance to receive a refund of the class session.
You must cancel through your MindBody account.
In order for this small business to be sustainable, and to be fair to people on waiting lists, we are unable to offer exceptions to this rule.
How this works:
For Single Visit or 6-pack of visits
A class session canceled with 12 hours or more of notice will receive that class credit back to use again. For instance, if you have a new 6-pack, and sign up for a class, you have five class sessions left. If you cancel three days ahead of class, you will get your session back, and have 6 classes to use at another time. If you cancel within 12 hours of the class start time, you will have forfeited a session, and you’ll have five sessions remaining.
For 3 mo, 6 mo, or Annual unlimited packages
Those who cancel with less than 12 hours notice will automatically incur a $15 drop-in rate to their card on file. Please be sure to only sign up for classes you will attend to avoid this fee.
As a small business, we thank you for understanding.
Late to Class Policy
You must be on your bike by 5 minutes after class start or else your bike can go to another client, no exceptions. This will allow the class to run smoothly without interruption. In general, please plan on being on your bike and ready to go for class start time to be fair to all in the class.
Wait List Policy
When classes are full, up to two clients can join the waiting list.
If a space opens up two hours or more before class, you will automatically be added to the class roster, and are subject to the cancellation policy above. You will be notified via email that you are in the class.
If a space opens up two hours or less before class, you will NOT be automatically added. We will do our best to be in touch with you to see if you can make class.