All classes (for all types of passes, including unlimited memberships) must be canceled at least 12 hours in advance to receive a refund of the class session.
You must cancel through your MindBody account.
In order for this small business to be sustainable, and to be fair to people on waiting lists, we are unable to offer exceptions to this rule.
How this works:
For Single Visit or Packs of Visits (6 pack, 10 pack, etc.)
A class session canceled with 12 hours or more of notice will receive that class credit back to use again. For instance, if you have a new 6-pack, and sign up for a class, you have five class sessions left. If you cancel three days ahead of class, you will get your session back, and have 6 classes to use at another time.
If you cancel within 12 hours of the class start time, or do not show up, you will have forfeited a session, and you’ll have five sessions remaining.
For 3 mo, 6 mo, or Annual unlimited packages
Those who cancel with less than 12 hours notice or do not show for a class they have booked will automatically incur a $10 fee to their card on file. Please be sure to only sign up for classes you will attend to avoid this fee. There are a few reasons for this, including that booking a space and not attending prevents someone else from attending. If you’d like more information about this policy, please reach out to Sky.
As a small business, we thank you for understanding.
Late to Class Policy
You must be on your bike by 5 minutes after class start or else your bike can go to another client. This will allow the class to run smoothly without interruption. In general, please plan on being on your bike and ready to go for class start time to be fair to all in the class.
Wait List Policy
When classes are full, up to two clients can join the waiting list.
- If you join the waitlist, and a space opens up, you will automatically be added to class. You will receive an email (please make sure your email is up to date in our system).
- If you join the waitlist but realize you can’t make class in time or change plans, you can remove yourself from the waitlist anytime before class starts without penalty. You won’t lose a visit. So please, if you decide you can’t make it, take yourself off the list so the next person can get an alert to come to class.
- If you join the waitlist but no space opens up, you don’t use/lose any of your passes. It’s as if nothing happened, except we missed seeing your smiling face!